Help & FAQs

Product

Q.1    How do I write a comment on a product?

Q.2    How can I find out the price details of something that takes my fancy?

Customer A/C Related

Q.1    How can I register myself at DONE by NONE?

Q.2    How can I subscribe to or unsubscribe Fashion Alerts?

Q.3    How can I edit my account details?

Q.4    How can I reset my login password?

Order Related

Q.1    How can I check my order details/status?

Q.2    How can I place an order?

Q.3    How can I ship an order to a different address than my Billing address?

Q.4    When and how can I cancel my order?

Q.5    How can I apply coupon/discount code to my order?

Payments

Q.1    What are the payment options available on donebynone.com?

Q.2    Is it safe to use my credit/debit card on donebynone.com?

Q.3    What is Cash On Delivery (COD)?

Q.4    Which Credit / Debit cards are accepted at donebynone.com?

Q.5    Which banks are associated with donebynone.com for Internet Banking?

Q.6   What if I make a purchase using my debit/credit card, and the amount gets charged to my card but the order is not            successfully placed?

Shipping, Delivery & Packing

Q.1    Is there a shipping charge?

Q.2    How long do I wait to get my order?

Q.3    How can I track my order?

Q.4    How do you pack my shipment?

Q.5    Are there any Packing charges?

Q.6    What should be done if my package has been opened or tampered with OR I receive an incorrect article?

Return/Refund and Exchange

Q.1    What is our return policy?

Q.2    What is our exchange policy?

Q.3    What is our Refund policy?

Support
Policies
Shipping & Delivery

We ship all orders absolutely FREE(for orders above Rs 499), irrespective of the order size etc...

more Cancellation Policy

If you have changed your mind and want to cencel or edit your order, call...

more Returns Policy

From the date of return pick up we will take ten working days to process your refund...

more

Product

Q.1 How do I write a comment on a product?

Well for starters, you will definitely not need a pen; secondly you need to be full of passion for the product you want to comment on. Rest is simple – just scroll down the product page and find Add New Comment section – now pour your heart out. Don’t forget to click on post as and follow the instructions once you are done.

Q.2 How can I find out the price details of something that takes my fancy?

The price is given in big bold letters on the product page – Price Rs. XXX. And if we are offering a discount on the product – that too will be mentioned right next to the Price. If you have been offered additional discount via promotional communication, then the code can be applied on the checkout page.

Customer A/C Related

Q.1 How can I register myself at DONE by NONE?

Just click on Login link available on the upper right hand corner of every page on our website and follow the instruction. Else just click on and enter your Facebook user id and password – and it’s done! Have fun!

Q.2 How can I subscribe to or unsubscribe Fashion Alerts?

Subscribe: To start receiving our Fashion Alerts, click Subscribe to Fashion Alerts on the Home page OR on My Account page. Just enter your Name and Email ID and leave the rest to us.

Unsubscribe: If our Fashion Alerts keep you awake at nights, and you want to sleep, then login to your account and uncheck Fashion Alerts subscription.

Q.3 How can I edit my account details?

To edit your account information, login to donebynone.com using your user id/password and go to My Dashboard and select the desired tab to be edited.

Q.4How can I reset my login password?

To reset your password click on Login and click on forgot password- and follow instructions.

Order Related

Q.1 How can I check my order details/status?

Login to your account, click on My Orders; then click on view order to get all details.

Q.2 How can I place an order?

Once you have shortlisted the product you wish to buy, select the Size & colour; click Buy Now and then Place Order. Follow instructions to close your order.

Q.3 How can I ship an order to a different address than my Billing address?

You can always choose an alternate address at the time of order or contact Customer Service to provide the details.

Q.4 When and how can I cancel my order?

If you have changed your mind and want to cancel or edit your order, call Customer Care at +91-9266-80-2999 within 12 hours of placing your order. If your order has not been dispatched, we will process your request.

Q.5 How can I apply coupon/discount code to my order?

Once you have shortlisted the product you wish to buy, select the Size & colour; click Buy Now and view your cart. Here you can enter your discount/coupon code, Click on apply code, and follow the rest of the instructions to place your order.

Payments

Q.1 What are the payment options available on donebynone.com?

Just choose from any of the following payment options:

  • Credit Card & Debit Card
  • Net Banking
  • ITZ Cash Card
  • E-Gift Voucher
  • Cash on Delivery – COD

If none of these work for you, call us and we will fix it!

Q.2 Is it safe to use my credit/debit card on donebynone.com?

You can be assured that DONE by NONE offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card transaction directly without any information passing through us. In fact, shopping online with a credit card at DONE by NONE is even safer than using a credit card at a restaurant - because we do not retain your credit card information.

Q.3 What is Cash On Delivery (COD)?

Cash-on-Delivery (COD) is just what it sounds like. You place an order and pay only when the package is delivered at your doorstep. Happy Shopping!

Q.4 Which Credit / Debit cards are accepted at donebynone.com?

We accept pretty much all cards:

  • VISA
  • Master Card
  • Mastro
Q.5Which banks are associated with donebynone.com for Internet Banking?

We accept payment through Internet Banking from all the leading banks in the country.

  • AXIS Bank NetBanking
  • Citibank Netbanking
  • Corporation Bank
  • Deutsche Bank
  • HDFC Bank
  • ICICI NetBanking
  • Industrial Development Bank of India
  • State Bank of India
  • Union Bank of India
  • Yes Bank
  • Karnataka Bank Ltd
  • IndusInd Bank
  • State Bank of Hyderabad
  • State Bank of Mysore
  • State Bank of Travancore
  • State Bank of Bikaner and Jaipur
  • South Indian Bank
  • Bank of Maharashtra
  • Indian Overseas Bank
  • Federal Bank
Q.6

What if I make a purchase using my debit/credit card, and the amount gets charged to my card but the order is not successfully placed?

What’s that? This never happened till now! But just in case you are the unlucky first – just contact customer service and send us proof of transaction (mini statement of the card) and we will refund your money within 5 working days.

Shipping, Delivery & Packing

Q.1 Is there a shipping charge?

We ship all orders absolutely FREE. Now isn't that wonderful?

Q.2 How long do I wait to get my order?

Give us 4-5 working day, and we’ll climb the mountain, cross the rivers, traverse the sub continent and will deliver your order on time.

Q.3 How can I track my order?

Click track my order on the top of the page and enter your order number and keep tabs on us.

Q.4 How do you pack my shipment?

All items are packed with a lot of love and care in recyclable cardboard boxes sealed with DONE by NONE magical tape. We also shrink wrap the box for extra protection from the weather and baddies.

Q.5 Are there any Packing charges?

For packing we don't charge anything what so ever the product size or the number is, in the order.

Q.6 What should be done if my package has been opened or tampered with OR I receive an incorrect article?

Do not accept a shipment if either the shrink wrap is missing or the magic DONE by NONE tape seal has been broken. Just show the delivery boy what you mean and call up Customer Care at+91-9266-80-2999 and lodge a complaint.

God forbid, but if you should have received an incorrect article, get on the phone with our Customer Care at +91-9266-80-2999 and scream – for you have the right to! We will arrange return pick and deliver the correct item at no extra cost. But then again – this does not happen.................

Return/Refund and Exchange

Q.1 What is our return policy?

If you should change your mind and wish to return your purchase, we are happy to take it back. Just make sure that:

  • You let us know that you want to return within 30 days from purchase date.
  • The products are unused, are in the same condition you received them; in their original packaging and with the tag.

To initiate return, just follow these easy steps:

  • Pack the merchandise in the same box and send it to the below address:

DONE by NONE

c/o Netcraft Retail Solutions Pvt. Ltd.,
B 10/8, Arjun Marg
DLF Phase IV,
Near Golf Course Road,
Gurgaon 122002, Haryana

  • OR Contact Customer Care and request return pickup. Our courier service will contact you within 48 hrs to coordinate pickup.
  • The quality of the product would be reviewed once we receive the same.
  • The exchange and refund would be initiated on a successful review of the product.
Q.2 What is our exchange policy?

In order to get a defective item replaced

  • Contact customer service within 30 days from the date of delivery.
  • The product will be recalled and the quality of the product would be reviewed once we receive the same.
  • A replacement will be shipped once the product passes the quality check.
Q.3 What is our Refund policy?

From the date of return pick up we will take 10 - 12 working days to process your refund via online transfer to your account.

  • Prepaid Order: All refunds for prepaid orders are processed via payment reversal and the amount is credited in the same account from which the payment was made.
  • COD: All refunds will be processed via online transfer to the account number that you have provided to us at the time of return request.

Please note that depending on your card / bank, it may take additional 2-10 business days after your credit is applied for it to post to your account.

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HERE’S HOW IT WORKS
How my discount is calculated ?
NUMBER OF FRIENDS WHO LIKED US : DISCOUNT YOU SCORE
 
0
= 0%
1 - 10
= 10%
10 - 20
= 20%
20 - 30
= 30%
30 - 40
= 40%
40 - 50
= 50%
51 & ABOVE
= 60%
 
 
Coupon is valid only on items in the FRIEND CONNECTIONcatalog
 
Coupon T&C's
  • Coupon can be redeemed only once.
  • Coupon is not valid on sale items.
  • Coupon cannot be clubbed with other offers.
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