another password
& Discounts Be the first to know of
New Arrivals Track your orders Create your wishlist
and share with friends
another password
& Discounts Be the first to know of
New Arrivals Track your orders Create your wishlist
and share with friends
another password
& Discounts Be the first to know of
New Arrivals Track your orders Create your wishlist
and share with friends
Your new password has been sent to you.Please check your mail.Login and we will keep this item in your cart for as long as you need it
another password
& Discounts Be the first to know of
New Arrivals Track your orders Create your wishlist
and share with friends
Enter your email and we will keep this item in your cart for as long as you need it
another password
& Discounts Be the first to know of
New Arrivals Track your orders Create your wishlist
and share with friends
Product
Q.1 How do I write a comment on a product?
Q.2 How can I find out the price details of something that takes my fancy?
Customer A/C Related
Q.1 How can I register myself at DONE by NONE?
Q.2 How can I subscribe to or unsubscribe Fashion Alerts?
Q.3 How can I edit my account details?
Q.4 How can I reset my login password?
Order Related
Q.1 How can I check my order details/status?
Q.3 How can I ship an order to a different address than my Billing address?
Q.4 When and how can I cancel my order?
Q.5 How can I apply coupon/discount code to my order?
Payments
Q.1 What are the payment options available on donebynone.com?
Q.2 Is it safe to use my credit/debit card on donebynone.com?
Q.3 What is Cash On Delivery (COD)?
Q.4 Which Credit / Debit cards are accepted at donebynone.com?
Q.5 Which banks are associated with donebynone.com for Internet Banking?
Q.1 Is there a shipping charge?
Q.2 How long do I wait to get my order?
Q.4 How do you pack my shipment?
Q.5 Are there any Packing charges?
Return/Refund and Exchange
Q.1 What is our return policy?
We ship all orders absolutely FREE(for orders above Rs 499), irrespective of the order size etc...
more
Cancellation PolicyIf you have changed your mind and want to cencel or edit your order, call...
more Returns PolicyFrom the date of return pick up we will take ten working days to process your refund...
moreProduct
Well for starters, you will definitely not need a pen; secondly you need to be full of passion for the product you want to comment on. Rest is simple – just scroll down the product page and find Add New Comment section – now pour your heart out. Don’t forget to click on post as and follow the instructions once you are done.
The price is given in big bold letters on the product page – Price Rs. XXX. And if we are offering a discount on the product – that too will be mentioned right next to the Price. If you have been offered additional discount via promotional communication, then the code can be applied on the checkout page.
Customer A/C Related
Just click on Login link available on the upper right hand corner of every page on our website and follow the instruction. Else just click on Login with Facebook and enter your Facebook user id and password – and it’s done! Have fun!
Subscribe: To start receiving our Fashion Alerts, click Subscribe to Fashion Alerts on the Home page OR on My Account page. Just enter your Name and Email ID and leave the rest to us.
Unsubscribe: If our Fashion Alerts keep you awake at nights, and you want to sleep, then login to your account and uncheck Fashion Alerts subscription.
To edit your account information, login to donebynone.com using your user id/password and go to My Dashboard and select the desired tab to be edited.
To reset your password click on Login and click on forgot password- and follow instructions.
Login to your account, click on My Orders; then click on view order to get all details.
Once you have shortlisted the product you wish to buy, select the Size & colour; click Buy Now and then Place Order. Follow instructions to close your order.
You can always choose an alternate address at the time of order or contact Customer Service to provide the details.
If you have changed your mind and want to cancel or edit your order, call Customer Care at +91-9266-80-2999 within 12 hours of placing your order. If your order has not been dispatched, we will process your request.
Once you have shortlisted the product you wish to buy, select the Size & colour; click Buy Now and view your cart. Here you can enter your discount/coupon code, Click on apply code, and follow the rest of the instructions to place your order.
Payments
Just choose from any of the following payment options:
- Credit Card & Debit Card
- Net Banking
- ITZ Cash Card
- E-Gift Voucher
- Cash on Delivery – COD
If none of these work for you, call us and we will fix it!
You can be assured that DONE by NONE offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card transaction directly without any information passing through us. In fact, shopping online with a credit card at DONE by NONE is even safer than using a credit card at a restaurant - because we do not retain your credit card information.
Cash-on-Delivery (COD) is just what it sounds like. You place an order and pay only when the package is delivered at your doorstep. Happy Shopping!
We accept pretty much all cards:
- VISA
- Master Card
- Mastro
We accept payment through Internet Banking from all the leading banks in the country.
- AXIS Bank NetBanking
- Citibank Netbanking
- Corporation Bank
- Deutsche Bank
- HDFC Bank
- ICICI NetBanking
- Industrial Development Bank of India
- State Bank of India
- Union Bank of India
- Yes Bank
- Karnataka Bank Ltd
- IndusInd Bank
- State Bank of Hyderabad
- State Bank of Mysore
- State Bank of Travancore
- State Bank of Bikaner and Jaipur
- South Indian Bank
- Bank of Maharashtra
- Indian Overseas Bank
- Federal Bank
What’s that? This never happened till now! But just in case you are the unlucky first – just contact customer service and send us proof of transaction (mini statement of the card) and we will refund your money within 5 working days.
Shipping, Delivery & Packing
Give us 4-5 working day, and we’ll climb the mountain, cross the rivers, traverse the sub continent and will deliver your order on time.
Click track my order on the top of the page and enter your order number and keep tabs on us.
All items are packed with a lot of love and care in recyclable cardboard boxes sealed with DONE by NONE magical tape. We also shrink wrap the box for extra protection from the weather and baddies.
For packing we don't charge anything what so ever the product size or the number is, in the order.
Do not accept a shipment if either the shrink wrap is missing or the magic DONE by NONE tape seal has been broken. Just show the delivery boy what you mean and call up Customer Care at+91-9266-80-2999 and lodge a complaint.
God forbid, but if you should have received an incorrect article, get on the phone with our Customer Care at +91-9266-80-2999 and scream – for you have the right to! We will arrange return pick and deliver the correct item at no extra cost. But then again – this does not happen.................
If you should change your mind and wish to return your purchase, we are happy to take it back with no strings attached. Just make sure that:
- You let us know that you want to return within 30 days from purchase date.
- The products are unused, in the same condition you received them; in their original packaging.
To initiate return, just follow these easy steps:
- Pack the merchandise in the same box and address to:
c/o Netcraft Retail Solutions Pvt. Ltd.,
Plot no: 9106,
DLF Phase IV,
Gurgaon 122002, Haryana
- Contact Customer Care and request return pickup. Our courier service will contact you within 48 hrs to coordinate pickup.
- On the appointed day, you can choose to handover the merchandise to the courier, OR shoo him away - if you change your mind.
- Once we receive the product, we'll arrange Exchange or Refund as requested.
In order to get a defective item replaced
- Contact customer service within 30 days from the date of delivery.
- The product will be recalled and a replacement will be shipped.
From the date of return pick up we will take 10 working days to process your refund via online transfer to your account.
- Prepaid Order: All refunds for prepaid orders are processed via payment reversal and the amount is credited in the same account from which the payment was made.
- COD: All refunds will be processed via online transfer to the account number that you have provided to us at the time of return request.
Please note that depending on your card / bank, it may take additional 2-10 business days after your credit is applied for it to post to your account.
